Privacy Policy

Effective date: 2024 · DreamCore Studio

DreamCore Studio ("Company", "we", "us", or "our") provides immersive technology and real time 3D production services to business clients, including XR development, game development, 3D asset development, and digital twin solutions. This Privacy Policy explains how we collect, use, and protect information when you visit our website at dreamcorestudio.com (the "Website") or use our client portal and related services (the "Service").

This Policy applies to business clients, prospective clients, and authorized representatives of client organizations. Our Service is intended for business use only and is not directed at individual consumers or the general public.

1. Information We Collect

We collect information that helps us communicate with clients and deliver our Service. This includes:

• Business contact information, such as company name, contact person's name, business email address, and phone number
• Project related information you share with us, such as project briefs, reference files, and 3D assets, for the purpose of delivering our Service
• Account information for the client portal, such as a username and password
• Non personal information, such as browser type, device type, pages visited, and general usage patterns, collected through analytics tools

We do not collect payment card numbers, bank account details, or other financial account information through our Website or client portal. Billing and payment are handled separately, outside the Website and client portal.

We do not knowingly collect information from individuals under the age of 18. Our Service is intended for business clients and their authorized representatives only.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form
• Provide, maintain, and support the client portal, project dashboard, and related services
• Deliver 3D assets and digital twin outputs to the correct client account
• Send project updates and administrative communications to client contacts
• Improve our Website and Service based on aggregated usage data
• Meet our legal and contractual obligations

3. Cookies and Analytics

Our Website uses cookies and similar technologies, including Google Analytics 4, to understand how visitors use the Website and to improve our content. These tools collect non personal information such as pages visited, time on page, and referring source. You can control cookies through your browser settings.

4. How We Share Information

We do not sell client information to third parties. We may share information with:

• Service providers who support our operations, such as hosting, email delivery, and analytics providers, who are permitted to use information only to perform services on our behalf
• Authorities, where required by law or to protect our legal rights
• A successor entity, in the event of a merger, acquisition, or sale of assets

5. Data Security

We use reasonable technical and organizational measures to protect client information, including secure hosting and access controls for the client portal. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain client information for as long as needed to provide the Service and meet legal or contractual obligations. To request deletion of your information, contact us at info@dreamcorestudio.com. We will complete deletion requests within 30 calendar days, where we are not required to retain the information for legal reasons.

7. Links to Other Sites

Our Website may contain links to third party sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third party site you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

9. Contact Us